Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To start a return, please contact us at SiliconeOne.usa@gmail.com.

Returns should be sent to:

140 Harrison Ave
Roseland, NJ 07068
United States

If your return is accepted, we will provide you with a return shipping label and instructions on how and where to send your package.

Once we receive and inspect your returned item, we will begin processing your refund promptly.

For any questions regarding returns, please contact us at SiliconeOne.usa@gmail.com.

Damages and Issues

Please inspect your order upon delivery and contact us immediately if your item is defective, damaged, or incorrect.

We will review the issue and work with you to make it right as quickly as possible.

Exchanges

The fastest way to receive the item you want is to return your current item. Once the return is accepted, you may place a separate order for the replacement item.

Refunds

We will notify you once we have received and inspected your return.

If your refund is approved, it will be automatically issued to your original payment method within 7 business days.

Please note that your bank or credit card company may require additional time to process and post the refund to your account.

If more than 14 business days have passed since your refund was approved and you have not received it, please contact us at SiliconeOne.usa@gmail.com.